PRIVACY POLICY - WESTOCAB

Last Updated: 29 October 2026

WESTOCAB, operated under the business name Western Odisha Cab Service, is a cab aggregator service based in Jharsuguda, Odisha, India. We respect your privacy and are committed to protecting the personal information of our customers, drivers and other users.

This Privacy Policy explains how we collect, use, store and share information when you visit www.westocab.com, submit a taxi booking request or use our related services.

By using our website or services, you acknowledge that you have read this Privacy Policy.

  1. Information We Collect

Depending on how you use WESTOCAB, we may collect the following information.

  1. Customer Information
  • Name and mobile number.
  • Email address, where provided.
  • Pickup location, destination and requested travel time.
  • Booking details, trip history and fare information.
  • Feedback, ratings, complaints and communications with customer support.
  1. Driver and Vehicle Information

For drivers and vehicle operators associated with our platform, we may collect:

  • Name and contact details.
  • Driving licence and other verification documents.
  • Vehicle registration, insurance, permits and fitness certificates, where applicable.
  • Payment or bank details required for settlements.
  • Vehicle availability, booking assignments and service records.
  1. Technical Information

We may collect technical information such as IP address, browser type, device information, access logs and website usage information.

  1. Location Information

We may process pickup and destination details and, where supported and authorised, device location information to facilitate bookings, assign drivers, support navigation and address trip-related concerns.

You may manage location permissions through your device settings. Disabling location access may limit certain features.

  1. How We Use Your Information

We may use your information to:

  • Receive, confirm and manage taxi bookings.
  • Connect customers with participating drivers and vehicle operators.
  • Share necessary booking and trip details with assigned drivers.
  • Communicate booking confirmations, driver details, cancellations and trip updates.
  • Calculate fares and process payments or refunds, where applicable.
  • Verify drivers and vehicles.
  • Handle complaints, disputes and customer support requests.
  • Improve our website, booking experience and service quality.
  • Prevent fraud and investigate reported incidents.
  • Send service-related communications and promotional messages where legally permitted.
  • Meet applicable legal, regulatory, tax and recordkeeping obligations.

We will not use personal information for incompatible purposes unless permitted or required by applicable law.

  1. Legal Basis for Processing

We process personal information in accordance with applicable Indian law, including where necessary to provide a requested service, comply with legal obligations, obtain consent where required or rely on another legally recognised basis.

Where consent is required, we will seek it through an appropriate method. You may withdraw consent through the available process, subject to legal requirements and the effect withdrawal may have on your ability to use certain services.

  1. Sharing of Information

We may share relevant information with:

Drivers and vehicle operators: To arrange and complete your booking.

Technology providers: Website hosting, booking software, communications, customer support and related service providers.

Payment service providers: To process, verify, reconcile or refund transactions where applicable.

Government authorities and law enforcement: Where disclosure is required by law or a lawful order.

Other parties: Where you have authorised disclosure or it is otherwise permitted by law.

We aim to share only information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

  1. Payments

Where online payments are available, transactions may be processed by third-party payment providers under their applicable terms and security practices.

WESTOCAB does not intend to store complete card details, payment passwords or other sensitive payment credentials unless a specific lawful and secure arrangement requires it.

Cash payments, where offered, may be paid directly to the assigned driver or vehicle operator according to the booking terms.

  1. Cookies and Similar Technologies

Our website and technology providers may use cookies or similar technologies to maintain sessions, remember preferences, understand website usage and improve performance.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required, we will provide appropriate notices and consent mechanisms for analytics, advertising or other non-essential tracking technologies.

  1. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access restrictions, authentication controls, secure hosting and appropriate safeguards with service providers.

However, no website or electronic transmission can be guaranteed to be completely secure.

  1. Data Retention

We retain personal information only for as long as reasonably necessary for booking management, customer support, dispute resolution, safety, accounting and compliance with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

  1. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent where processing relies on consent.
  • Raise a grievance about the handling of your personal information.
  • Exercise any other rights available under applicable Indian law.

To make a request, contact WESTOCAB using the details below. We may need to verify your identity before acting on your request.

Certain records may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

  1. Children’s Privacy

Our services are intended for users who can lawfully enter into the relevant transaction. We do not knowingly collect children’s personal information beyond what is permitted by applicable law.

Where a service involves a child or a person requiring a legally authorised representative, we will follow applicable consent and safeguarding requirements.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services or external platforms. WESTOCAB does not control the privacy practices of those third parties.

We encourage you to review their privacy policies before sharing personal information with them.

  1. Changes to This Privacy Policy

We may update this Policy to reflect changes in our services, technology, business practices or legal requirements.

The revised Policy will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

  1. Contact Us and Privacy Grievances

For privacy-related questions, personal data requests or complaints, please contact us:

Business / GST-Registered Name: Western Odisha Cab Service
Brand Name: WESTOCAB
Business Address: Plot No. 937/2338, At-Durlaga, Near Airport, Jharsuguda, City-Jharsuguda, District-Jharsuguda, State-Odisha, PIN-768204, India
Mobile: +91 7749003808
Email: westocab@gmail.com
Website: https://westocab.com

We will review privacy complaints and respond within the time required by applicable law.

By using WESTOCAB’s website or booking services, you acknowledge that you have had the opportunity to read this Privacy Policy.